Streamlining the Customer Experience (CX) for First American Home Warranty.

First American Home Warranty, committed to providing exceptional support during challenging times, sought a technology partner to streamline their operations and enhance customer service across the country. 

We partnered with First American to develop a robust and user-friendly platform that simplifies the claims process. By integrating technology and design, we created a system that seamlessly connects customers with service providers. This streamlined approach empowers customers to track their claims, while service providers can efficiently accept and complete work orders.

This solution, which includes a customer portal integrated with a Salesforce Service Cloud backend, provides a more efficient and customer-centric experience. By reducing manual processes and improving communication, we’ve helped First American enhance customer satisfaction and optimize their operations.

We continue to work as an extension of their team, optimizing experiences for policyholders, customers, and stakeholders through UI/UX development, web and product development, and portal creation.