86%

Of Customers Will Leave After Just Two Bad Experiences

And 1 in 5 will leave after just one.

We’ll help you find and fix the high-friction moments that are killing conversions and quietly driving customers away.

Fill out the form to apply for a complimentary CX SpotCheck. If you’re selected, someone from SH/FT will be in touch.

Most brands don’t even realize it’s happening until it’s too late.

Apply now for a free CX SpotCheck:

A Complimentary Digital Experience Audit By SH/FT

SH/FT x CX

What’s A CX SpotCheck?

A no-cost, no-obligation, high-impact assessment where one of SH/FT’s senior CX experts evaluates your public-facing customer journey. We pinpoint friction. We diagnose conversion leaks. Then we deliver a prioritized roadmap to help you fix it–fast.

Shift towards CX possibilities

What We Assess

  • Journey continuity between platforms
  • App adoption and usability
  • Site speed, accessibility, and mobile responsiveness
  • Brand consistency across channels
  • Content findability and search performance
  • Checkout abandonment risks

How It Works

Step 1:

 

 

Book Your Intro Call

Step 2:

 

 

Sign An NDA

Step 3:

 

 

Get Your CX SpotCheck

What You Get

Discovery Session:

 

We align on your goals, pain points, and current CX strategy.

Expert  Analysis:

 

Our team reviews your website, ecommerce flow, app UX, and outbound communications across devices and channels.

Diagnostics Report:

 

A straight-talking, insight-packed breakdown of what’s working, what’s not, and where you’re losing customers.

Roadmap  Readout:

 

Clear, actionable next steps delivered by experts who have been there, fixed that.

You Can’t Optimize What You Can’t See

Let’s uncover your CX blindspots–before your customers do.

Apply now for a free CX SpotCheck: